Help center
Stuck on something? Pick a path below or email us directly.
Install & download
Trouble getting the app on your phone? See the download page for stores, APK, and troubleshooting.
Common questions
Pricing, payments, offers, ePasal, languages — most questions answered in the FAQ.
Email us
For account, order, or dispute issues — drop a line and a real person will respond.
Quick troubleshooting
A few common situations and what to try first.
App won't open or crashes immediately
Make sure your OS is updated. On Android, clear the app cache (Settings → Apps → pasal.biz → Storage → Clear cache). If it persists, uninstall and reinstall — your account data is on the server, not your phone.
Order stuck in PENDING for a long time
Pending means the shopkeeper hasn't accepted yet. Message them inside the order — busy hours can lead to delays. If they don't respond, you can cancel the pending order any time.
A shopkeeper isn't fulfilling an accepted order
Open the order, message them first. If unresolved, email [email protected] with the order ID — we'll mediate.
I shared a pasal.biz link and it didn't open the app
Make sure the app is installed on the recipient's phone. Android needs pasal.biz's app links verified (this happens automatically after install). On iOS, Universal Links work after a one-time launch of the app. Try opening the app once, then re-clicking the link.